FROM THE ORIGINAL BOOK GLOSSARY
Economic Intelligence, Social Intelligence, and Experience Intelligence are the three intelligence layers through which Revenue Harmony Management observes and interprets a single system. Economic Intelligence makes the mechanisms and results of the Economic Engine legible; Social Intelligence does the same for the mechanisms and conditions of the Social Engine; and Experience Intelligence makes legible how the interaction between the two engines is realized and experienced in products or services.
Experience Intelligence is not a third engine.
THINK ABOUT IT
What can we learn by looking at the same business from different sides?
Economic, Social and Experience Intelligence help explain different things. They are ways of seeing the same business, not three separate businesses or three engines.